Exchange/ refund conditions:

• Wrong shipment by PC Gadgets: Free replacement within 30 days.
• Incorrect order placed by customer: Free replacement within 30 days for unopened* product.
• Customer needs and alternate product: Free replacement within 30 days for unopened* product.
• Order cancellation: No charges if items are not shipped. In case of shipped orders, the returns policy will apply.
• Refund with 5% cancellation charges for cancellation requests sent within 14 days for unopened* products only.
• *Unopened items to be returned or replaced must be in the original packing with all inbox literature, warranty/ guarantee card, freebies and accessories including box packing, etc.

Refunds:

• If the payment was by Credit/Debit card or Net-Banking, we will refund the money in your Credit/Debit Card or Net-Banking account.
• Typically refunds are processed in between 7-21 working days for Cash On Delivery and 5-7 working days for debit card and net banking orders.

Before you return your product

Our PC Gadgets Customer Care provides easy access to expert advice on all your Ordered Products. We offer extensive service and support in English, Telugu & Hindi.

• Contact us at +91 8179061616, All Days 9:00 a.m. to 8:00 p.m

To process a return

• We only accept returns for orders placed with the PC Gadgets ( www.pcgadgets.in ) Online Store
• Returns requests can be initiated by Call or Whatsapp at +91 8179061616 or e-mail at help.pcgadgets@gmail.com
• Please prepare the below information to our call agent;

1. Contact details

• Customer Name (Given while Making Order)

2. Order details

• Order Id
• Ordered Items

3. Problem details

• Problem description & symptoms
• Error code or message (if applicable)
• Steps taken to isolate the problem (e.g. Swapping of part to confirm the fault, Memory test result etc.)
• Faulty part information if available (e.g. part description)
• Do not refuse delivery or return product without contacting us first.
• If you do not follow this process your credit will be delayed and you assume risk of loss and payment of return shipping charges.
• Please contact us if you need to check the status of your return.